Frequently Asked Questions
Delivery/Shipping
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How long will it take to get my order?
We represent over 20 factories from right here in Langley to eastern Canada. Each factory has different timeframes which vary throughout the year. Most solid wood builds can be from 4-16 weeks and most sofas are the same. Mattress can be from 1-4 weeks. We encourage you to ask us at the time of sale for current lead times as we will do our best to accommodate your needs.
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Do you remove old mattress and furniture?
We have the ability to remove your old mattress and transport it to a recycler or donate your old furniture, please ask your sales associate for more information.
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Do you deliver?
Yes we deliver, we offer white glove delivery anywhere in the lower mainland and have options for curbside or even white glove delivery in other areas too.
Product Info
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How do I protect my fabric furniture?
Canadian-made furniture is usually covered in 100% polyester fabric with very high rub counts. This means no more pilling, and it can be lightly cleaned. The best protection would be to purchase fabric spray.
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Can I get water rings out of my furniture?
Yes, you can. Cold and hot glasses can leave noticeable rings on wood surfaces. Hot Pizza boxes are the worst. “Water Mark Removers” can be found online, and we usually have them in stock.
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How do I care for my wood products?
A Swiffer can remove dust, and room temperature water with a microfiber cloth can remove fingerprints and spills. Always wipe in the direction of the grain. Never rub, as this will leave a shiny spot in the lacquer. A cold or hot object can also harm the lacquer.
Taking good care of your furniture ensures its longevity. Furniture is made from carefully dried wood to acclimate to your home’s humidity. Wood continues to exchange moisture with the air, shrinking and expanding with humidity changes. Like skin, wood loses moisture and shrinks in dry air, but this corrects itself as humidity rises. This adaptability ensures durability. However, extremely dry air can cause wood to warp, which can be prevented by maintaining ambient moisture. Conversely, high humidity can cause wood to absorb excess moisture and expand, making drawers stick. This also corrects itself when humidity decreases, and the furniture’s quality and durability remain unaffected by these natural changes.
To ensure that your solid wood furniture is not damaged by heat and humidity:- Use a humidifier in the winter and an air conditioner in the summer to maintain your home’s relative humidity between 25% and 30%.
- Avoid placing solid wood furniture directly before radiators, fireplaces, or other heat sources.
- Don’t expose the furniture to continuous, direct sunlight. Draw the curtains occasionally.
- Store table leaves as close to the table; in an upstairs or main floor closet rather than a damp basement so they are in the same relative humidity.
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My order is ready but my new home isn’t, do you charge to store my order?
We do not charge for storage. Many of our customers are renovating or moving. We will keep your order safely in our storage until you need it.
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Do you sell floor models?
We always have some floor models for sale. We only sell from the floor if it is marked for sale.
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Will I find lots of selection in your store?
We have over 10,000 sq ft of furniture and mattresses and make weekly changes to show as much as possible!
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Is all your furniture real wood?
We only sell real wood. We are a proud solid wood dealer with our builders being across BC and Canada.
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Is all your furniture customizable?
All of our furniture is made to order, so you will have choice of colour. Most items can be customized to your unique preference. We can even build many items from a simple drawing.
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Does your furniture need assembly?
Our furniture comes out of the factory built. Beds and tables need to be put together in the home which our delivery team will do. Some stools and chairs need to be assembled depending on swivel mechanisms etc to protect them during transportation.
Store Info
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Why are there no prices listed?
Mcleary’s is a made-to-order store. Stain, wood, fabric, hardware and transportation are all variables; this affects the price making it impossible to list accurately. Don’t hesitate to get in touch with us to supply the information you need.
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Do you have sales or discounts?
We offer a yearly Boxing Week Sale but year round we will package price, the more you buy, the more you save!
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Do you have free parking?
Yes, we have ample free parking, 7 days a week.
This is our second furniture purchase from McLeary’s and we are so happy with their customer service. Our first order had many issues (on the manufacturing end) and McLeary’s was on top of figuring things out and helping us resolve the issues. We were hesitant to try another order from the same manufacturer but were assured that things would be much smoother this time. Just got our new sectional and it is great and was delivered two weeks before the expected date. Cam has been so helpful with my MANY questions and emails along the way and I’m so glad we chose to use McLeary’s. Will likely be using them again soon!
This is my first time dealing with this business. They were recommended to me as a good business to purchase furniture from. I found Rick & his son Cam to be very customer service oriented. Rick the owner has very high work ethics as a business owner and I will be shopping there again. The staff there are very knowledgeable and great to deal with. McLeary’s carries very high quality furniture Walking into this business, you see the very old fashion customer service that is missing in many places today. I will always be shopping there as I love dealing with the staff and the quality of products you don’t see anywhere else. Kim is very knowledgeable and professional. I found her interior design suggestions helpful as well.
The quality of our new couch is fantastic and we couldn’t be happier! Thank-you Glen
Unbelievable shopping experience. I dealt with a sales associate named Kim. She greeted me with a huge smile, and patiently talked me through the high points of the stores quality furniture. Locally made, and my choice of wood colour and fabric choice on seating. I will definitely be going back to buy, & to explore options to furnish other rooms in my home. Thank you Kim. And thank you McCleary’s for bringing quality furniture to our communities – John…
Very good displays
Our delivery had a few bumps. Thank you for fixing things, Cam!! You handled everything wonderfully, and I appreciate that you respected my concerns and made things right without hesitation. Glen, your customer service was great! We will most definitely be back!
Sales guys were helpful and very informative buying our first mattress. Lovely family business. Very professional. Would definitely recommend. 🙂
I recently purchased my new sofa from McCleary’s and the process could not have gone better! Cam is very knowledgeable and assisted me from start to finish, ensuring I got what I was looking for and providing a smooth experience. Excellent and timely communications. Very professional and friendly local business, highly recommend!
Recently purchased box beds, sofa bed and ottoman. Got great price and service both from Rick and Cam. Will be back again for future needs.
Real People. Real Furniture. Real Service.
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