Frequently Asked Questions
Delivery/Shipping
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How long will it take to get my order?
We represent over 20 factories from right here in Langley to eastern Canada. Each factory has different timeframes which vary throughout the year. Most solid wood builds can be from 4-16 weeks and most sofas are the same. Mattress can be from 1-4 weeks. We encourage you to ask us at the time of sale for current lead times as we will do our best to accommodate your needs.
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Do you remove old mattress and furniture?
We have the ability to remove your old mattress and transport it to a recycler or donate your old furniture, please ask your sales associate for more information.
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Do you deliver?
Yes we deliver, we offer white glove delivery anywhere in the lower mainland and have options for curbside or even white glove delivery in other areas too.
Product Info
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How do I protect my fabric furniture?
Canadian-made furniture is usually covered in 100% polyester fabric with very high rub counts. This means no more pilling, and it can be lightly cleaned. The best protection would be to purchase fabric spray.
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Can I get water rings out of my furniture?
Yes, you can. Cold and hot glasses can leave noticeable rings on wood surfaces. Hot Pizza boxes are the worst. “Water Mark Removers” can be found online, and we usually have them in stock.
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How do I care for my wood products?
A Swiffer can remove dust, and room temperature water with a microfiber cloth can remove fingerprints and spills. Always wipe in the direction of the grain. Never rub, as this will leave a shiny spot in the lacquer. A cold or hot object can also harm the lacquer.
Taking good care of your furniture ensures its longevity. Furniture is made from carefully dried wood to acclimate to your home’s humidity. Wood continues to exchange moisture with the air, shrinking and expanding with humidity changes. Like skin, wood loses moisture and shrinks in dry air, but this corrects itself as humidity rises. This adaptability ensures durability. However, extremely dry air can cause wood to warp, which can be prevented by maintaining ambient moisture. Conversely, high humidity can cause wood to absorb excess moisture and expand, making drawers stick. This also corrects itself when humidity decreases, and the furniture’s quality and durability remain unaffected by these natural changes.
To ensure that your solid wood furniture is not damaged by heat and humidity:- Use a humidifier in the winter and an air conditioner in the summer to maintain your home’s relative humidity between 25% and 30%.
- Avoid placing solid wood furniture directly before radiators, fireplaces, or other heat sources.
- Don’t expose the furniture to continuous, direct sunlight. Draw the curtains occasionally.
- Store table leaves as close to the table; in an upstairs or main floor closet rather than a damp basement so they are in the same relative humidity.
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My order is ready but my new home isn’t, do you charge to store my order?
We do not charge for storage. Many of our customers are renovating or moving. We will keep your order safely in our storage until you need it.
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Do you sell floor models?
We always have some floor models for sale. We only sell from the floor if it is marked for sale.
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Will I find lots of selection in your store?
We have over 10,000 sq ft of furniture and mattresses and make weekly changes to show as much as possible!
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Is all your furniture real wood?
We only sell real wood. We are a proud solid wood dealer with our builders being across BC and Canada.
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Is all your furniture customizable?
All of our furniture is made to order, so you will have choice of colour. Most items can be customized to your unique preference. We can even build many items from a simple drawing.
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Does your furniture need assembly?
Our furniture comes out of the factory built. Beds and tables need to be put together in the home which our delivery team will do. Some stools and chairs need to be assembled depending on swivel mechanisms etc to protect them during transportation.
Store Info
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Why are there no prices listed?
Mcleary’s is a made-to-order store. Stain, wood, fabric, hardware and transportation are all variables; this affects the price making it impossible to list accurately. Don’t hesitate to get in touch with us to supply the information you need.
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Do you have sales or discounts?
We offer a yearly Boxing Week Sale but year round we will package price, the more you buy, the more you save!
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Do you have free parking?
Yes, we have ample free parking, 7 days a week.
McLeary’s Furniture has well-made modern furniture. Everything is built to last and looks good. The staff is friendly and helps finds what you need at a reasonable price without being pushy. Highly recommend coming here!
I took my daughter in there to see what I had selected to have made and because she is in a wheelchair. Glenn was more than happy to moved items aside so she could wheel easily around the store. The delivery guys were really nice fellows. They were professional and friendly.
Our delivery had a few bumps. Thank you for fixing things, Cam!! You handled everything wonderfully, and I appreciate that you respected my concerns and made things right without hesitation. Glen, your customer service was great! We will most definitely be back!
Our experience at mcleary’s was friendly and professional- the oak finished server is amazing- thank you and we are not finished shopping yet see you soon.
I had to replace my water bed mattress & get some accessories by phone because I live in Sooke. Every one of the staff sales associates from the start to finish were knowledgeable & friendly & efficient. Of course now it has to arrive by shipment, but the store ordering, follow up & preparation for my order to be shipped were just grand. Thanks Russ & Cam.
We purchased a cabinet bed from McLeary’s some time ago and we love it. Recently the latch needed repair. When we called them they were truly helpful. The man they sent, Dave, was absolutely wonderful, going above and beyond duty to come and repair it before going on his scheduled vacation so that we wouldn’t have to wait. First class customer service all around! We couldn’t be happier with McLeary’s and we heartily recommend them to all.
It was an absolute pleasure dealing with Kim at McLeary’s Furniture. She really went above and beyond to get our family the best price. She was prompt with information and showed us that she really valued our business. I will definitely be recommending McLeary’s to our friends and family. We are very happy customers! Thank you, Kim!
Lisa Cenaiko her customer service was extremely helpful I will be purchasing my next piece of furniture with Mccleary’s. Thank you Lisa
As an interior designer and repeat customer of McLeary’s, I can’t recommend them enough. They carry a very broad selection of styles and very high quality for a reasonable price. They go above and beyond to ensure you’re happy with your purchase. Thank you guys for everything so far and can’t wait to work with you more in the future!
We love our new recliner chairs, great quality and always good service from Mcleary’s. We have purchased a lot of our furniture here and will continue to come here as they stand behind their products.
Real People. Real Furniture. Real Service.
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