Frequently Asked Questions
Delivery/Shipping
-
How long will it take to get my order?
We represent over 20 factories from right here in Langley to eastern Canada. Each factory has different timeframes which vary throughout the year. Most solid wood builds can be from 4-16 weeks and most sofas are the same. Mattress can be from 1-4 weeks. We encourage you to ask us at the time of sale for current lead times as we will do our best to accommodate your needs.
-
Do you remove old mattress and furniture?
We have the ability to remove your old mattress and transport it to a recycler or donate your old furniture, please ask your sales associate for more information.
-
Do you deliver?
Yes we deliver, we offer white glove delivery anywhere in the lower mainland and have options for curbside or even white glove delivery in other areas too.
Product Info
-
How do I protect my fabric furniture?
Canadian-made furniture is usually covered in 100% polyester fabric with very high rub counts. This means no more pilling, and it can be lightly cleaned. The best protection would be to purchase fabric spray.
-
Can I get water rings out of my furniture?
Yes, you can. Cold and hot glasses can leave noticeable rings on wood surfaces. Hot Pizza boxes are the worst. “Water Mark Removers” can be found online, and we usually have them in stock.
-
How do I care for my wood products?
A Swiffer can remove dust, and room temperature water with a microfiber cloth can remove fingerprints and spills. Always wipe in the direction of the grain. Never rub, as this will leave a shiny spot in the lacquer. A cold or hot object can also harm the lacquer.
Taking good care of your furniture ensures its longevity. Furniture is made from carefully dried wood to acclimate to your home’s humidity. Wood continues to exchange moisture with the air, shrinking and expanding with humidity changes. Like skin, wood loses moisture and shrinks in dry air, but this corrects itself as humidity rises. This adaptability ensures durability. However, extremely dry air can cause wood to warp, which can be prevented by maintaining ambient moisture. Conversely, high humidity can cause wood to absorb excess moisture and expand, making drawers stick. This also corrects itself when humidity decreases, and the furniture’s quality and durability remain unaffected by these natural changes.
To ensure that your solid wood furniture is not damaged by heat and humidity:- Use a humidifier in the winter and an air conditioner in the summer to maintain your home’s relative humidity between 25% and 30%.
- Avoid placing solid wood furniture directly before radiators, fireplaces, or other heat sources.
- Don’t expose the furniture to continuous, direct sunlight. Draw the curtains occasionally.
- Store table leaves as close to the table; in an upstairs or main floor closet rather than a damp basement so they are in the same relative humidity.
-
My order is ready but my new home isn’t, do you charge to store my order?
We do not charge for storage. Many of our customers are renovating or moving. We will keep your order safely in our storage until you need it.
-
Do you sell floor models?
We always have some floor models for sale. We only sell from the floor if it is marked for sale.
-
Will I find lots of selection in your store?
We have over 10,000 sq ft of furniture and mattresses and make weekly changes to show as much as possible!
-
Is all your furniture real wood?
We only sell real wood. We are a proud solid wood dealer with our builders being across BC and Canada.
-
Is all your furniture customizable?
All of our furniture is made to order, so you will have choice of colour. Most items can be customized to your unique preference. We can even build many items from a simple drawing.
-
Does your furniture need assembly?
Our furniture comes out of the factory built. Beds and tables need to be put together in the home which our delivery team will do. Some stools and chairs need to be assembled depending on swivel mechanisms etc to protect them during transportation.
Store Info
-
Why are there no prices listed?
Mcleary’s is a made-to-order store. Stain, wood, fabric, hardware and transportation are all variables; this affects the price making it impossible to list accurately. Don’t hesitate to get in touch with us to supply the information you need.
-
Do you have sales or discounts?
We offer a yearly Boxing Week Sale but year round we will package price, the more you buy, the more you save!
-
Do you have free parking?
Yes, we have ample free parking, 7 days a week.
quality furniture parking in back of store
This is the second item we have purchased from McCleary’s (first was a custom hallway armoire), and both have been fantastic.
The 40” coffee table fit in our living room perfectly.
Thank you to Lisa, and everyone at McCleary’s. The custom order was place and ready for us within 4 weeks, and we love they use Canadian wood manufacturers!
We highly recommend this store for any of your home needs.
I have been a customer here since they opened, and have purchased many great things that have lasted throughout the years. The products themselves are great and always fairly priced as well.
I had to replace my water bed mattress & get some accessories by phone because I live in Sooke. Every one of the staff sales associates from the start to finish were knowledgeable & friendly & efficient. Of course now it has to arrive by shipment, but the store ordering, follow up & preparation for my order to be shipped were just grand. Thanks Russ & Cam.
We bought a good quality love seat through McLeary’s and we love it. Unfortunately there was a problem with one of the arms where there wasn’t enough padding. The company that made the love seat had Cal from Fibrenew come to assess the situation. He spent hours dismantling the love seat but unfortunately the end result was not acceptable. He sent a report to McLeary’s and we didn’t even have to call them. We got a phone call straight away from Tanya and were told that they had already ordered us a new love seat. We couldn’t believe it. We were so pleased with Lisa’s help when we were selecting the furniture and with Tanya handling the problem in such a timely professional manner. We would highly recommend McLeary’s for quality furniture and excellent service. Thanks so much!
Cameron Blake was very personable and easy to deal with. This is the second time we have gone to McLeary’s and have had superb service.
A friend recently told me of their incredible experience at McLeary’s so when the time came for me to start shopping for a new mattress it was the first place I went.
The level of service I received was above and beyond my expectations. The friendliness and knowledge of the staff is what you expect from a high end store such as McLeary’s and they do not disappoint.
All my questions, and there were plenty, were answered and at no point was I made to feel rushed or obligated to purchase anything.
I love that this is a family owned Canadian business. They’re caring and attentive to their customers needs, which is why I will definitely be back.
I would like to thank Russ Davis in particular for his endless patience with my questions and concerns. He made my buying experience unforgettable and is the main reason I will continue to bring my business to McLeary’s.
Our delivery had a few bumps. Thank you for fixing things, Cam!! You handled everything wonderfully, and I appreciate that you respected my concerns and made things right without hesitation. Glen, your customer service was great! We will most definitely be back!
I walked in needing a cabinet bed as I’m in a one bdrm basement and my child has the bedroom … I’ve been sleeping on a sofa bed. Not good for the back.
Tanya Deacon of McLeary’s spend much time with me explaining the product and helping me choose the best fit. She even put a rush on my beautiful piece to be delivered next week in order to finally get some restful pain free sleep!
My sister and others I know who have shopped McCleary’s also rave about the quality of products and warm helpful service!!!
I have found my forever furniture company!!! ♥️
Real People. Real Furniture. Real Service.
Loved By Our Community
Favourite Home Furnishing Store
Favourite Mattress Store
Favourite Furniture Store
Favourite Mattress Store
Favourite Home Furnishing Store
Favourite Furniture Store