Frequently Asked Questions
Delivery/Shipping
-
How long will it take to get my order?
We represent over 20 factories from right here in Langley to eastern Canada. Each factory has different timeframes which vary throughout the year. Most solid wood builds can be from 4-16 weeks and most sofas are the same. Mattress can be from 1-4 weeks. We encourage you to ask us at the time of sale for current lead times as we will do our best to accommodate your needs.
-
Do you remove old mattress and furniture?
We have the ability to remove your old mattress and transport it to a recycler or donate your old furniture, please ask your sales associate for more information.
-
Do you deliver?
Yes we deliver, we offer white glove delivery anywhere in the lower mainland and have options for curbside or even white glove delivery in other areas too.
Product Info
-
How do I protect my fabric furniture?
Canadian-made furniture is usually covered in 100% polyester fabric with very high rub counts. This means no more pilling, and it can be lightly cleaned. The best protection would be to purchase fabric spray.
-
Can I get water rings out of my furniture?
Yes, you can. Cold and hot glasses can leave noticeable rings on wood surfaces. Hot Pizza boxes are the worst. “Water Mark Removers” can be found online, and we usually have them in stock.
-
How do I care for my wood products?
A Swiffer can remove dust, and room temperature water with a microfiber cloth can remove fingerprints and spills. Always wipe in the direction of the grain. Never rub, as this will leave a shiny spot in the lacquer. A cold or hot object can also harm the lacquer.
Taking good care of your furniture ensures its longevity. Furniture is made from carefully dried wood to acclimate to your home’s humidity. Wood continues to exchange moisture with the air, shrinking and expanding with humidity changes. Like skin, wood loses moisture and shrinks in dry air, but this corrects itself as humidity rises. This adaptability ensures durability. However, extremely dry air can cause wood to warp, which can be prevented by maintaining ambient moisture. Conversely, high humidity can cause wood to absorb excess moisture and expand, making drawers stick. This also corrects itself when humidity decreases, and the furniture’s quality and durability remain unaffected by these natural changes.
To ensure that your solid wood furniture is not damaged by heat and humidity:- Use a humidifier in the winter and an air conditioner in the summer to maintain your home’s relative humidity between 25% and 30%.
- Avoid placing solid wood furniture directly before radiators, fireplaces, or other heat sources.
- Don’t expose the furniture to continuous, direct sunlight. Draw the curtains occasionally.
- Store table leaves as close to the table; in an upstairs or main floor closet rather than a damp basement so they are in the same relative humidity.
-
My order is ready but my new home isn’t, do you charge to store my order?
We do not charge for storage. Many of our customers are renovating or moving. We will keep your order safely in our storage until you need it.
-
Do you sell floor models?
We always have some floor models for sale. We only sell from the floor if it is marked for sale.
-
Will I find lots of selection in your store?
We have over 10,000 sq ft of furniture and mattresses and make weekly changes to show as much as possible!
-
Is all your furniture real wood?
We only sell real wood. We are a proud solid wood dealer with our builders being across BC and Canada.
-
Is all your furniture customizable?
All of our furniture is made to order, so you will have choice of colour. Most items can be customized to your unique preference. We can even build many items from a simple drawing.
-
Does your furniture need assembly?
Our furniture comes out of the factory built. Beds and tables need to be put together in the home which our delivery team will do. Some stools and chairs need to be assembled depending on swivel mechanisms etc to protect them during transportation.
Store Info
-
Why are there no prices listed?
Mcleary’s is a made-to-order store. Stain, wood, fabric, hardware and transportation are all variables; this affects the price making it impossible to list accurately. Don’t hesitate to get in touch with us to supply the information you need.
-
Do you have sales or discounts?
We offer a yearly Boxing Week Sale but year round we will package price, the more you buy, the more you save!
-
Do you have free parking?
Yes, we have ample free parking, 7 days a week.
Our delivery had a few bumps. Thank you for fixing things, Cam!! You handled everything wonderfully, and I appreciate that you respected my concerns and made things right without hesitation. Glen, your customer service was great! We will most definitely be back!
The staff at McCleary’s are all friendly. Our salesman Cam was professional and knowledgeable. We had an issue with the manufacturer and Tanya worked directly with them and provided great customer service to guarantee satisfaction. We appreciated that they were very patient with us and understanding about the issue and worked in our favour to resolve it. They sell Canadian made furniture and the quality is upper end for reasonable prices!
I’ve purchased multiple items from mccleary’s before and have dealt with Cam on every occasion. Very impressed by his service.
The staff are extremely helpful and are with you through every step of the way. I would recommend this store to anyone. Good prices and excellent selection.
Awesome sofa, the cushion foam wasnt what we expected, I called and they changed the cushion foam without any hassle. Great service! I’ll definitely come back again. Thanks again
Our experience of shopping for furniture at Mcleary’s have always been excellent. The quality is amazing and delivery and installation are very professional. Rick and his team ensure satisfaction through their great selection, experience and commitment to their clients. You will be very happy with Mcleary’s!
What a fun experience shopping here! I had a really helpful woman named Kim help me out. I did not even know what I was looking for and it was like she was in my mind. Super knowledgeable, so creative, and where I lacked with imagination and vision she was right there piecing it together for me. The store itself was well organized and clean.. so important for these covid times. I felt safe browsing in it, a huge plus. I’m glad I went here and not online.
“The Mcleary’s Experience”
We recently purchased an Entertainment Cabinet from Mcleary’s.
The quality and colour were exactly what we wanted. Glenn the Sales Representative was very helpful and very accommodating.
The cabinet was delivered on time and as promised but we realized a few hours later the colour was darker than what we ordered. Glenn was contacted and agreed and said ”this isn’t what you ordered and we will replace it”. There was zero hesitation and zero “push back”…it wasn’t what we ordered so it was replaced.
Pete the Delivery Co-ordinator was also extremely accommodating to our schedule.
In summary, we highly recommend Mcleary’s as an ethical, honest company that exemplifies what
the concept of “customer service” really is all about!
We can’t give them a 5 out of 5 for quality and service but instead they earned a 6 out of 5!
We highly recommend visiting their store to check out their great inventory of quality furniture and you will also experience their wonderful Staff.
Thanks!
Bruce and Anne McDonald
Surrey BC
I have bought several pieces of furniture through Mcleary’s and I have always been satisfied with the outcome. They create Canadian made, good quality, aesthetic products that last for years. Customer service was exceptional; all the staff were very helpful and not too pushy. I recommend this company to anyone who needs new furniture.
Real People. Real Furniture. Real Service.
Loved By Our Community
Favourite Home Furnishing Store
Favourite Mattress Store
Favourite Furniture Store
Favourite Mattress Store
Favourite Home Furnishing Store
Favourite Furniture Store