After many frustrating days of not being listened to while shopping at the big box furniture stores, we were beyond delighted at the service we received at Mcleary’s Furniture store. We were greeted by Cam upon entering the store and asked if we needed assistance. After hearing we were interested in looking at mattresses Cam walked us over to the bedding section, gave a brief description of our mattress options and then gave us time alone to check out our preferences. There was no pressure, no sense of being rushed. Periodically Cam checked in with us to answer any questions we had and then continued to give us space to try each mattress. We were so impressed at the quality of service we received, we went on to look at couches, which we needed, but had no intention of purchasing at that time. We visited the store three times before making the decision to purchase a mattress and two couches. Each time we were welcomed back, asked if we needed assistance, answered our questions professionally and patiently and we were left to browse as long as we wanted. When it came time to choose the material for the couches, Cam was very knowledgeable and helpful without being pushy. We left the store feeling we were listened to and will be well looked after should any issues arise. On the day of delivery there was an unexpected delay. Jim, the delivery driver, called us a couple of times to give us updates on the expected time of arrival. Who does that in this day and age? He and his assistant set up the bed, placed the couches where we wanted them and took time the explain the mechanics of each item. Every staff member we encountered in this family run business from start to finish was polite, considerate, professional and gave the impression they genuinely care. If you want quality furniture and customer service, make sure to visit Mcleary’s Furniture & Mattress store in Langley. You won’t be disappointed. Thank you Mcleary’s, you’re a class act!
We have ordered a number of items from this wonderful business over the years. Staff always very knowledgeable and helpful. Love that there products are Canadian made. Recently ordered and received a custom made solid oak side table which is fabulous. I have ordered from them over the telephone, as we do not live close, with the help of online catalogs and guidance from staff. Never disappointed. Most highly recommended.
This store is just awesome! It’s a family run business, and you can certainly tell.
They take care of you, like you are part of the family. My wife and I, bought all new furniture from Mcleary’s.
The sales people were so polite, and knowledgeable. Our furniture it’s beautifully made, and we couldn’t be happier with our purchase. We will be recommending them to everyone.
I purchased a maple wood constructed dining table with six maple wood chairs at Mclearys Furniture. Cam was my sales person. Throughout the course of my purchase and decisions on style, colours, my desired timeline and a host of other communications with Cam, Cam provided expert assistance in a polite and very informative manner. Cam and I am sure all staff at Mclearys Furniture are truly interested in each customer’s specific needs. I highly recommend Mclearys Furniture. Mclearys Furniture are a professional company.
We ordered a number of pieces from McLeary’s and after a few months of anticipation, our pieces finally arrived! Both the quality and the look of these furniture far exceeded our expectations. Every piece is made with high quality real maple wood and are even more gorgeous than we had imagined.We are also sincerely grateful for the exceptional customer service that Cam had provided us. Because of our inaccurate measurement the bed frames we had initially ordered did not fit into our bed rooms. Cam was very resourceful and patient in helping us find an alternative that could meet our needs and made financial sense.Both my wife and I are sincerely touched by the McLeary’s team and Cam’s attitude in putting customers first. We really had a great experience shopping at McLeary’s!
We have had custom-made wooden furniture from McLeary’s for many years. They are solid wood, beautifully made and they look as good and function as well now, as when they were first built. So when we wanted some new pieces for our office and dining area McLeary’s were the first – and only – place we looked. We are very happy with our new furniture and know that it will outlast us!
Hands down the most personal shopping experience I’ve had at a furniture store. The staff were extremely welcoming and knowledgeable, taking all my requirements into consideration and delivering on one of the nicest beds/frames I’ve ever slept on. Product is sturdy, reliable, aesthetically pleasing and locally crafted which adds a nice touch to the family business being run at Mcleary’s.
I bought a sofabed here last fall and when it arrived I realized it was wrong for me and not what I had been expecting. McLeary’s sent out someone to look at the sofa and offer some options to make it more what I wanted, but I was still worried even with the changes that I wouldn’t like it. So they offered to swap it for another sofa of my choice. I picked out a new sofa, new fabric, and McLeary’s ordered it, delivered it, and took away the previous sofa (and ottoman) at no charge to me. This is pretty incredible service. I doubt I would have received such assistance from any other furniture store. I love my new couch and ottoman, and it was a relief that they made everything exactly what I wanted given that this was a big purchase. Thanks to Cam and the team at McCleary’s who were so awesome!
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