After many frustrating days of not being listened to while shopping at the big box furniture stores, we were beyond delighted at the service we received at Mcleary’s Furniture store. We were greeted by Cam upon entering the store and asked if we needed assistance. After hearing we were interested in looking at mattresses Cam walked us over to the bedding section, gave a brief description of our mattress options and then gave us time alone to check out our preferences. There was no pressure, no sense of being rushed. Periodically Cam checked in with us to answer any questions we had and then continued to give us space to try each mattress. We were so impressed at the quality of service we received, we went on to look at couches, which we needed, but had no intention of purchasing at that time. We visited the store three times before making the decision to purchase a mattress and two couches. Each time we were welcomed back, asked if we needed assistance, answered our questions professionally and patiently and we were left to browse as long as we wanted. When it came time to choose the material for the couches, Cam was very knowledgeable and helpful without being pushy. We left the store feeling we were listened to and will be well looked after should any issues arise. On the day of delivery there was an unexpected delay. Jim, the delivery driver, called us a couple of times to give us updates on the expected time of arrival. Who does that in this day and age? He and his assistant set up the bed, placed the couches where we wanted them and took time the explain the mechanics of each item. Every staff member we encountered in this family run business from start to finish was polite, considerate, professional and gave the impression they genuinely care. If you want quality furniture and customer service, make sure to visit Mcleary’s Furniture & Mattress store in Langley. You won’t be disappointed. Thank you Mcleary’s, you’re a class act!
Sandy Rhyason
What a fun experience shopping here! I had a really helpful woman named Kim help me out. I did not even know what I was looking for and it was like she was in my mind. Super knowledgeable, so creative, and where I lacked with imagination and vision she was right there piecing it together for me. The store itself was well organized and clean.. so important for these covid times. I felt safe browsing in it, a huge plus. I’m glad I went here and not online.
Jessica Bismeyer
Lisa was great. Took my order to exact specifications. My order came in earlier than expected. Rob, the transportation supervisor, arranged everything very well and quickly. All I had to do was choose the day and time range provided once the order came in. Straight to the point. That is business should be. Friendly but no agonizing small talk. Brandon and Daniel were very nice at the delivery. Shoes off at the door, unwrapped, cleaned up and placed the chair. All I had to do was open when they arrived and close the door after they left to enjoy my new chair.
Donny Boy
Was so impressed with McLeary’s from presales to delivery. Every single staff member I spoke with provided customer service above and beyond what I was hoping for. Lisa sent me pictures of some options prior to driving out the location, the design consultant was really helpful and the delivery coordinator was extremely helpful when we had to change our delivery schedules. Really lovely family atmosphere and fantastic customer service (and we are thrilled with our purchase so far too!).
Meh Najak
Will Bennett
You can count on the staff here to treat you well and give you fair pricing. They carry well-made furniture that is locally or nationally made where possible. Been dealing with them for about 15 years now and don’t hesitate to recommend them.
Lisa A
Awesome sofa, the cushion foam wasnt what we expected, I called and they changed the cushion foam without any hassle. Great service! I’ll definitely come back again. Thanks again
Tien Verstraete
Superb customer service. Products are of high quality. Expensive, but worth it. Still, I get to purchase furnitures within my price range. I found one right away on my first visit. I will go back again.
Anjeli Raven
McCleary’s genuinely cares about their customers and the service they deliver. We have purchased a lot of furniture over the years, specifically our sectional sofa. The process to pick out the sizing + fabric was super easy. All furnishings were built to last and we highly recommend McCleary’s! Great team of people, especially Cam & Tracy.
