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After many frustrating days of not being listened to while shopping at the big box furniture stores, we were beyond delighted at the service we received at Mcleary’s Furniture store. We were greeted by Cam upon entering the store and asked if we needed assistance. After hearing we were interested in looking at mattresses Cam walked us over to the bedding section, gave a brief description of our mattress options and then gave us time alone to check out our preferences. There was no pressure, no sense of being rushed. Periodically Cam checked in with us to answer any questions we had and then continued to give us space to try each mattress. We were so impressed at the quality of service we received, we went on to look at couches, which we needed, but had no intention of purchasing at that time. We visited the store three times before making the decision to purchase a mattress and two couches. Each time we were welcomed back, asked if we needed assistance, answered our questions professionally and patiently and we were left to browse as long as we wanted. When it came time to choose the material for the couches, Cam was very knowledgeable and helpful without being pushy. We left the store feeling we were listened to and will be well looked after should any issues arise. On the day of delivery there was an unexpected delay. Jim, the delivery driver, called us a couple of times to give us updates on the expected time of arrival. Who does that in this day and age? He and his assistant set up the bed, placed the couches where we wanted them and took time the explain the mechanics of each item. Every staff member we encountered in this family run business from start to finish was polite, considerate, professional and gave the impression they genuinely care. If you want quality furniture and customer service, make sure to visit Mcleary’s Furniture & Mattress store in Langley. You won’t be disappointed. Thank you Mcleary’s, you’re a class act!
What a great store. It’s nice to know they stock Canadian furniture products, shopping and supporting local manufacturers helps our economy. The sales people are non-commission so I didn’t feel any pressure to buy, the salesperson was very helpful. We love our new bedroom suite and super comfortable mattress. Well done!
We bought a beautiful round table and chairs about 10 years ago & it is still my favorite piece of furniture. The solid heavy wood with the best pedestal is gorgeous. So now we have room to have a sideboard/ hutch and they were able to match the wood & color no problem. There is something to be said about dealing with a small (big heart/family owned) company. Their customer service is second to none & Russ made us feel a part of that family.
We bought a good quality love seat through McLeary’s and we love it. Unfortunately there was a problem with one of the arms where there wasn’t enough padding. The company that made the love seat had Cal from Fibrenew come to assess the situation. He spent hours dismantling the love seat but unfortunately the end result was not acceptable. He sent a report to McLeary’s and we didn’t even have to call them. We got a phone call straight away from Tanya and were told that they had already ordered us a new love seat. We couldn’t believe it. We were so pleased with Lisa’s help when we were selecting the furniture and with Tanya handling the problem in such a timely professional manner. We would highly recommend McLeary’s for quality furniture and excellent service. Thanks so much!
We have, to date, purchased 2 latex mattresses though McLeary’s. We have had the pleasure of working with Cam for both purchases and his experience, knowledge and customer service is second to none. McLeary’s is a family run business and it feels that way! They really care! With both purchases I was advised it would take 3-4 weeks for arrival and it arrived in half that time! I highly recommend McLeary’s for their great customer service and high-quality products!
Russ was amazing and we got everything we needed and wanted! The service was impeccable and he was super helpful!
You can count on the staff here to treat you well and give you fair pricing. They carry well-made furniture that is locally or nationally made where possible. Been dealing with them for about 15 years now and don’t hesitate to recommend them.
Real People. Real Furniture. Real Service.
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