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We have made two purchases from McLeary’s over the past few years, the most recent being a cabinet for our dining room, The piece that we receive was a really solid, well-crafted piece of furniture. However the handles were not aligned with each other, and the hardware that we selected didn’t appeal to us after having the unit in our place. We asked McLeary’s if there was anything they could be done about our issues, and they have taken the piece back to fix the misaligned handle, and to our great pleasure, are replacing the hardware , as well as fixing a superficial scratch on the top of the unit.
The really went above an beyond what we expected to keep us happy with our purchase, which is definitely what you want when making an investment in a great piece of furniture.
From my first visit through delivery, service was professional and friendly. Lisa was extremely helpful and patient. Received furniture on schedule and I am thrilled with the appearance and the quality. I would highly recommend McCleary”s Furniture to anyone wanting above and beyond.
What a great store. It’s nice to know they stock Canadian furniture products, shopping and supporting local manufacturers helps our economy. The sales people are non-commission so I didn’t feel any pressure to buy, the salesperson was very helpful. We love our new bedroom suite and super comfortable mattress. Well done!
“The Mcleary’s Experience”
We recently purchased an Entertainment Cabinet from Mcleary’s.
The quality and colour were exactly what we wanted. Glenn the Sales Representative was very helpful and very accommodating.
The cabinet was delivered on time and as promised but we realized a few hours later the colour was darker than what we ordered. Glenn was contacted and agreed and said ”this isn’t what you ordered and we will replace it”. There was zero hesitation and zero “push back”…it wasn’t what we ordered so it was replaced.
Pete the Delivery Co-ordinator was also extremely accommodating to our schedule.
In summary, we highly recommend Mcleary’s as an ethical, honest company that exemplifies what
the concept of “customer service” really is all about!
We can’t give them a 5 out of 5 for quality and service but instead they earned a 6 out of 5!
We highly recommend visiting their store to check out their great inventory of quality furniture and you will also experience their wonderful Staff.
Thanks!
Bruce and Anne McDonald
Surrey BC
We have purchased multiple pieces of furniture from Mcleary’s and have always been more than happy with the product and service. We especially appreciate that the items are made in Canada out of solid wood and are of a high quality. The team at Mcleary’s worked to help us find the right pieces for our needs, and in some situations have custom made pieces to our specifications. We have dealt with Cam a number of times, both when he oversaw the delivery of our furniture and then when he was working in the showroom. He has always provided excellent service. We would highly recommend Mcleary’s.
Kam is the sales person to talk to
I would highly recommend this store to anyone I know who ask where to buy quality wood furniture.. mattresses or household pieces in general.
The store manager was wonderfully helpful and patient with all my questions, was very informative of all my options.
I love that I was able to choose the style, color and customize the sizes of every thing I wanted. The prices are very fair for the amazing quality.
Very nice place to get furniture!
Wonderful store. Great service. Quality products! Would highly recommend.
Real People. Real Furniture. Real Service.
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