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We were in the area looking for mattresses so decided to stop in because of the good reviews I had read online. I’m so glad we did because it turned out to be the best experience I’ve had shopping for furniture. You can tell as soon as you walk in that the furniture and mattresses are all very high quality, and the sales person who helped us (Cam) was extremely professional and personable. He wasn’t at all pushy like all of the other sales reps I have dealt with at big box furniture stores and seemed to genuinely care about helping us find the right mattress for our needs. We were so impressed by the customer service and quality workmanship that we also ended up buying a sectional and bar stools along with our mattress. The furniture is gorgeous.The prices that we settled on were very reasonable too for the quality (and it’s all locally made!). I would highly recommend McLeary’s based on my experience. Well worth the trip out from New West.
After 5 yeas of searching, I found the perfect sofa bed at McLeary’s. Kim’s service was excellent and I was pleased with my investment. I had selected an uncommon but high quality upholstery fabric in my favourite colour and it looked great. Within a few months, the fabric started to pill and it looked like a cat had scratched up all the edges. I called McLeary’s and sent a few pictures and they agreed it was not acceptable wear and tear. When the manufacturer would not offer any remedy, I was stunned when McLeary’s offered to replace the entire sofabed, at no cost to me, with a new fabric! I had also wanted to purchase new seat cushions as the firm ones I selected were too firm. They offered to use a medium cushion in the replacement at no additional cost.
I could not be more impressed with the devotion to customer service from Kim and the team at McLeary’s. For exceptional service and quality furniture, I strongly recommend McLeary’s!
My wife and I bought a bedroom set named 5th Avenue and dinning chairs from Cam at McCleary’s last year, because it looked great and was locally made using Canadian maple. When the product was delivered, we noticed a few issues. Cam came over right away to survey the issue personally and took care of us patiently until our products were completely satisfactory. Throughout the process, Cam took complete responsibility for his product and followed thru tirelessly. Cam’s commitment, not only made us happy customers, but also earned our recommendation to all our friends in the future…
Thank you.
Richard and Nina, Coquitlam BC
What a fun experience shopping here! I had a really helpful woman named Kim help me out. I did not even know what I was looking for and it was like she was in my mind. Super knowledgeable, so creative, and where I lacked with imagination and vision she was right there piecing it together for me. The store itself was well organized and clean.. so important for these covid times. I felt safe browsing in it, a huge plus. I’m glad I went here and not online.
I’m happy! Just received my new dining room set and it is gorgeous. Cam was really, really helpful in every way while I hemmed and hawed, changed my mind, changed it again, tried this combination, then that one. Professional throughout the entire indecision on my part, Cam patiently answered all my questions and gave very good suggestions of things that maybe I should be thinking about. Not even a hint of anything like hard sell. Cam’s style was very relaxed with an honest ‘no hurry’ attitude. Not only Cam, but all staff members I had interaction with, whether in person or on the phone, were very respectful and personable. And also furniture is Canadian, much of it made locally in BC! You can’t beat that!
I bought a sofabed here last fall and when it arrived I realized it was wrong for me and not what I had been expecting. McLeary’s sent out someone to look at the sofa and offer some options to make it more what I wanted, but I was still worried even with the changes that I wouldn’t like it. So they offered to swap it for another sofa of my choice. I picked out a new sofa, new fabric, and McLeary’s ordered it, delivered it, and took away the previous sofa (and ottoman) at no charge to me. This is pretty incredible service. I doubt I would have received such assistance from any other furniture store. I love my new couch and ottoman, and it was a relief that they made everything exactly what I wanted given that this was a big purchase. Thanks to Cam and the team at McCleary’s who were so awesome!
Great quality furniture at great prices. The staff at McLeary’s exceeded all expectations. I wouldn’t shop anywhere else. I will definitely be back.
– Devin
Wow…Selection, Service & Quality! The ultimate hat-trick! From my first phone call (which made me feel the drive from Port Moody would be worth it) to delivery & set-up of our Wesley Allen bed (which is top quality disguised in a lovely package), the service was stellar. Every contact along the way was truly a pleasant experience; and you got great stuff!! Thank-you Cam & crew, the drive was definitely worth it. We will be back. Janette L.
I cannot speak more highly about the outstanding customer service I received from Cam and the staff at McLeary’s. I recently moved to Langley and was looking forward to purchasing some key pieces for my new home. After so much looking around at all the different furniture stores I ended up purchasing almost all of my furniture from McLeary’s. Their outstanding selection, ability to create custom pieces, and professionalism exceeded all my expectations. Their interior designer MaryAnn is truly the most wonderful person and I still can’t believe that I was able to work with such a talented professional at no extra cost. They clearly go above and beyond to ensure their customers are happy and when it came time to move the furniture into my home the movers were also very careful to make sure everything was placed in exactly the place I wanted it. I also have the peace of mind of knowing that Cam and his staff are there for me if there are any issues in the future and I love the fact that I supported a local family business and that all my furniture is built and manufactured in Canada. Given the unbeatable quality I also found their prices to be very reasonable. I know my furniture will last and I smile every time I walk into each room in my house because I am so happy with the purchases I made. I have never had a more satisfying and positive customer service experience than with McLeary’s and I would highly recommend them to anyone. Thank you Cam and MaryAnn for your advice, your patience, your suggestions and recommendations and for the follow-up as well to make sure I was happy with my furniture. You guys are the best!
Great staff and service. Easy to work with and very helpful. We have already become a repeat customer!!!
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